GLEN ROSE SELF STORAGE

PRIVACY POLICY

Effective Date: [Current Date]

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1. INTRODUCTION

Glen Rose Self Storage ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you use our services, visit our facility, or interact with us through our website, mobile applications, text messages, email, or phone calls (collectively, "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, you should not use our Services.

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2. INFORMATION WE COLLECT

We may collect the following types of information:

2.1 Personal Information

• Contact information (name, email address, physical address, telephone number)
• Payment information (credit card numbers, banking information)
• Government-issued identification (driver's license, state ID)
• Emergency contact information
• Employment information
• Rental history

2.2 Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Browsing patterns and preferences

2.3 Communications

• Customer service interactions
• Surveys or contests
• Marketing preferences

2.4 Video Surveillance

• Security camera footage from our facility

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3. HOW WE COLLECT INFORMATION

We collect information:

• Directly from you when you provide it to us (including through rental applications, forms, website submissions, and communications)
• Automatically as you navigate through our website or use our Services (including cookies and tracking technologies)
• From third parties (including credit reporting agencies, previous landlords, and references)
• Through video surveillance at our facility

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4. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process payment transactions
• Fulfill our obligations under lease agreements
• Communicate with you about your account or storage unit
• Send administrative information, such as changes to our terms, conditions, and policies
• Conduct marketing and promotional activities
• Analyze usage patterns and trends to enhance customer experience
• Verify your identity and prevent fraud
• Comply with legal obligations
• Protect the safety and security of our facility and customers
• Enforce our contractual rights

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5. TEXT MESSAGE COMMUNICATIONS (SMS)

5.1 SMS Program

By providing your mobile phone number to us, you consent to receive text messages from Glen Rose Self Storage. Text messages will include information about:

• Payment reminders and confirmations
• Account notifications
• Storage unit updates
• Facility announcements
• Customer service communications

5.2 Frequency

Message frequency varies based on your account activity and communication preferences. Standard message and data rates may apply to text messages we send.

5.3 Opt-Out

You may opt out of receiving text messages from us at any time by:

• Replying "STOP" to any text message from us
• Contacting us at info@glenroseselfstorage.com
• Updating your communication preferences in your account settings

Please note that if you opt out of receiving text messages, you may still receive important communications about your account through other methods.

5.4 SMS Data

We may collect and store information related to your SMS communications with us, including your phone number, the content of messages, and timestamp information.

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6. DISCLOSURE OF YOUR INFORMATION

We may disclose personal information:

• To third-party service providers that perform services on our behalf (including payment processing, website hosting, and marketing assistance)
• To comply with any court order, law, or legal process
• To enforce our lease agreements
• To protect the rights, property, or safety of our business, customers, or others
• In connection with a business transaction such as a merger, acquisition, or sale of assets
• With your consent

We do not sell your personal information to third parties.

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7. DATA SECURITY

We have implemented appropriate physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

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8. YOUR CHOICES AND RIGHTS

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information in certain circumstances
• Restriction or objection to certain processing activities
• Data portability
• Withdrawal of consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

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9. RETENTION OF INFORMATION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining your information after the end of your tenancy for legal, regulatory, tax, insurance, or other business purposes.

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10. CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe we may have collected information from a child under 18, please contact us immediately.

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11. CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. Your continued use of our Services after such changes indicates your acceptance of the updated Privacy Policy.

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12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Glen Rose Self Storage
109 Rio Grande St
Glen Rose, TX 76043
info@glenroseselfstorage.com

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Last Updated: [04/18/2025]